Level 4 NVQ Diploma in Business Administration

(For Registration & Fee Details please Contact 0092-321-1222295-96)

This qualification is aimed at candidates who are developing, implementing and monitoring administrative services within their organisation. It will support candidates’ progression in the workplace, particularly at management level, through the development of high level administrative skills.

The awarding body for this qualification is ProQual Awarding Body and the regulatory body is the Office of Qualifications and Examinations Regulation (Ofqual). The specification for this qualification has been approved by the Welsh Government for use by centres in Wales and by the Council for the Curriculum Examinations and Assessment (CCEA) for use by centres in Northern Ireland.

The qualification has been accredited onto the Regulated Qualifications Framework (RQF) and provides a progression route to higher level or discipline related qualifications.

Qualification Profile
Level 4 NVQ Diploma in Business Administration

Qualification title                                  :ProQual Level 4 NVQ Diploma in Business Administration
Ofqual qualification number              :601/4758/1
Level                                                        :4
Total qualification time                       :400 hours
Guided learning hours                        :296

Assessment                                          :Pass or fail
Internally assessed and verified by centre staff
External quality assurance by ProQual verifiers

Entry Requirements

There are no formal entry requirements for this qualification.
Centres should carry out an initial assessment of candidate skills and knowledge to identify any gaps and help plan the assessment.
Qualification Structure

To achieve the qualification candidates must complete a minimum of: 57 credits

• 18 credits from the Mandatory units in Group A, plus
• a minimum of 26 credits from Optional Group B
• a maximum of 13 credits from Optional Group C

Group A Mandatory Units – complete all units

Resolve administrative problems
Manage the work of an administrative function
Communicate in a business environment
Manage personal and professional development
Group B Optional Units – a minimum of 26 credits

Contribute to the design and development of an information system

Manage information systems
Prepare specifications for contracts
Council for Administration

Support environmental sustainability in a business environment
Contribute to the improvement of business performance
Monitor information systems
Negotiate in a business environment
Evaluate the provision of business travel or accommodation
Develop a presentation
Manage an office facility
Deliver a presentation
Analyse and present business data
Create bespoke business documents
Group C Optional Units – a maximum of 13 credits

Manage a budget
Manage knowledge in an organisation
Develop working relationships with stakeholders
Recruitment, selection and induction practice
Develop and maintain professional networks
Manage physical resources
Prepare for and support quality audits
Manage business risk
Encourage learning and development
Manage a project
Initiate and implement operational change

Conduct quality audits
Develop and implement an operational plan
Design business processes
Optimise the use of technology
Establish business risk management processes
Promote equality of opportunity, diversity and inclusion
Manage team performance
Manage individuals’ performance
Manage conflict within a team
Implement and maintain business continuity plans and processes
Procure products and/or services
Collaborate with other departments
Chair and lead meetings
Champion customer service
Encourage innovation

Centre Requirements

Centres must be approved to offer this qualification. If your centre is not approved please complete and submit form ProQual Additional Qualification Approval Application.

Staff delivering this qualification must be appropriately qualified and/or occupationally competent.

Assessors/Internal Quality Assurance
For each competence-based unit centres must be able to provide at least one assessor and one internal verifier who are suitably qualified for the specific occupational area. Assessors and internal verifiers for competence-based units or qualifications will normally need to hold appropriate assessor or verifier qualifications, such as:

• Award in Assessing Competence in the Work Environment
• Award in Assessing Vocationally Related Achievement
• Certificate in Assessing Vocational Achievement
• Award in the Internal Quality Assurance of Assessment Processes and Practices
• Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practices

Support for Candidates

Materials produced by centres to support candidates should:

•enable them to track their achievements as they progress through the learning outcomes and assessment criteria;
• provide information on where ProQual’s policies and procedures can be viewed;
•provide a means of enabling Internal and External Quality Assurance staff to authenticate evidence


This qualification is competence-based, candidates must demonstrate the level of competence described in the units. Assessment is the process of measuring a candidate’s skill, knowledge and understanding against the standards set in the qualification.