Level 3 Diploma in Business Administration

(For Registration & Fee Details please Contact 0092-321-1222295-96)

The Level 3 Diploma in Business Administration qualification provides a nationally recognised qualification for anyone working in an administrative role with some knowledge and experience of administration systems.

The awarding body for this qualification is ProQual Awarding Body and the regulatory body is the Office of Qualifications and Examinations Regulation (Ofqual). The specification for this qualification has been approved by the Welsh Government for use by centres in Wales and by the Council for the Curriculum Examinations and Assessment (CCEA) for use by centres in Northern Ireland.

The qualification has been accredited onto the Regulated Qualification Framework (RQF)
and provides a progression route to higher level or discipline related qualifications.

Qualification Profile
Level 3 Diploma in Business Administration

Qualification title                                  ProQual Level 3 Diploma in Business Administration
Ofqual qualification number              601/3580/3
Level                                                        3
Total qualification time                       580 hours
Guided learning hours                         282
Assessment                                             Pass or fail

Internally assessed and verified by centre staff
External quality assurance by ProQual verifiers

Entry Requirements

There are no formal entry requirements for this qualification.
Centres should carry out an initial assessment of candidate skills and knowledge to identify any gaps and help plan the assessment.
Qualification Structure

Candidates must achieve 58 credits:

• 27 credits from the Mandatory units in Group A, plus
• a minimum of 13 credits from Optional Group B
• a maximum of 10 credits may be from Optional Group C, and
• a maximum of 8 credits may be from Optional Group D

Group A Mandatory Units – complete all units
Principles of business
Principles of business communication and information
Communicate in a business environment
Principles of administration
Manage personal and professional development
Group B Optional Units – a minimum of 13 credits
Contribute to the development and implementation of an information system
Contribute to the improvement of business performance
Administer parking and traffic challenges, representations and civil parking appeals
Negotiate in a business environment
Evaluate the provision of business travel or accommodation Develop a presentation
Manage an office facility
Provide administrative support in schools
Build legal case files
Deliver a presentation
Analyse and present business data
Create bespoke business documents
Administer parking and traffic debt recovery
Manage legal case files
Administer the recruitment and selection process
Handle mail
Organise business travel or accommodation
Provide administrative support for meetings
Prepare text from notes using touch typing
Contribute to the organisation of an event
Employee rights and responsibilities
Buddy a colleague to develop their skills
Store and retrieve information
Administer parking dispensations
Administer finance
Prepare text from recorded audio instruction
Administer human resource records
Produce business documentation
Produce minutes of meetings
Resolve administrative problems
Prepare specifications for contracts
Support environmental sustainability in a business
environment
Administer legal files
Monitor information systems
Maintain and issue stationery and supplies
Group C Optional Units – a maximum of 10 credits
Manage team performance
Participate in a project
Manage individuals’ performance
Implement and maintain business continuity plans and
processes
Manage individuals’ development in the workplace
Promote equality, diversity and inclusion in the workplace Implement change
Chair and lead meetings
Bespoke software
Spreadsheet software
Database Software
Word processing software
Using email
Organise and deliver customer service
Manage a budget
Manage physical resources
Prepare for and support quality audits
Manage business risk
Manage a project
Develop and implement an operational plan
Encourage innovation
Website software
Presentation software
Recruitment, selection and induction practice

Group D Optional Units – a maximum of 8 credits

Principles of digital marketing and research
Principles of marketing stakeholder relationships
Principles of market research
Principles of marketing and evaluation
Understand the customer service environment
Understand the legal context of business
Principles of social media within a business
Principles of leadership and management

Centre Requirements

Centres must be approved to offer this qualification. If your centre is not approved please complete and submit form ProQual Additional Qualification Approval Application.

Staff
Staff delivering this qualification must be appropriately qualified and/or occupationally competent.

Assessors/Internal Quality Assurance
For each competence-based unit centres must be able to provide at least one assessor and one internal quality assurance verifier who are suitably qualified for the specific occupational area. Assessors and internal quality assurance verifiers for competence-based units or qualifications will normally need to hold appropriate assessor or verifier qualifications, such as:

• Award in Assessing Competence in the Work Environment
• Award in Assessing Vocationally Related Achievement
• Certificate in Assessing Vocational Achievement
• Award in the Internal Quality Assurance of Assessment Processes and Practices
• Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practices

Support for Candidates

Materials produced by centres to support candidates should:

• enable them to track their achievements as they progress through the learning outcomes and assessment criteria;
• provide information on where ProQual’s policies and procedures can be viewed;
• provide a means of enabling Internal and External Quality Assurance staff to authenticate evidence

Assessment

This suite of qualifications are competence-based, candidates must demonstrate the level of competence described in the units. Assessment is the process of measuring a candidate’s skill, knowledge and understanding against the standards set in the qualification.