The Level 1 Certificate in Business Administration qualification provides a nationally recognised qualification for anyone working in an administrative role.
The awarding body for this qualification is ProQual Awarding Body and the regulatory body is the Office of Qualifications and Examinations Regulation (Ofqual). The specification for this qualification has been approved by the Welsh Government for use by centres in Wales and by the Council for the Curriculum Examinations and Assessment (CCEA) for use by centres in Northern Ireland.
The qualification has been accredited onto the Regulated Qualifications Framework (RQF)
and provides a progression route to higher level or discipline related qualifications.
Level 1 Certificate in Business Administration
Qualification title ProQual Level 1 Certificate in Business Administration
Ofqual qualification number 601/4753/2
Total qualification time 250 hours
Guided learning hours 151
Assessment Pass or fail
Internally assessed and verified by centre staff
External quality assurance by ProQual verifiers
There are no formal entry requirements for this qualification.
Centres should carry out an initial assessment of candidate skills and knowledge to identify any gaps and help plan the assessment.
Candidates must achieve 25 credits – 17 credits from the Mandatory Group A and a minimum of 8 credits from Optional Group B.
Mandatory Group A
Principles of business communication
Health and safety in a business environment
Principles of business administration
Principles of personal performance and development
Principles of working in a business environment
Work with others in a business environment
Group B – Optional Units
Meet and welcome visitors in a business environment
Manage time and workload
Use a telephone and voicemail system
Prepare text from notes
Use office equipment
Communication in a business environment
Employee rights and responsibilities
Store and retrieve information
Produce business documents
Word processing software
Deal with customer queries, requests and problems
Centres must be approved to offer this qualification. If your centre is not approved please complete and submit form ProQual Additional Qualification Approval Application.
Staff delivering this qualification must be appropriately qualified and/or occupationally competent.
Assessors/Internal Quality Assurance
For each competence-based unit centres must be able to provide at least one assessor and one internal verifier who are suitably qualified for the specific occupational area. Assessors and internal verifiers for competence-based units or qualifications will normally need to hold appropriate assessor or verifier qualifications, such as:
• Award in Assessing Competence in the Work Environment
• Award in Assessing Vocationally Related Achievement
• Certificate in Assessing Vocational Achievement
• Award in the Internal Quality Assurance of Assessment Processes and Practices
• Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practices
Support for Candidates
Materials produced by centres to support candidates should:
•enable them to track their achievements as they progress through the learning outcomes and assessment criteria;
•provide information on where ProQual’s policies and procedures can be viewed;
•provide a means of enabling Internal and External Quality Assurance staff to authenticate evidence
This qualification is competence-based, candidates must demonstrate the level of competence described in the units. Assessment is the process of measuring a candidate’s skill, knowledge and understanding against the standards set in the qualification.
The qualification must be assessed by an appropriately experienced and qualified assessor.