Certificate in Concierge – Butler Services Course

(For Registration & Fee Details please Contact 0092-321-1222296)

A Hotel Concierge’s main responsibility is to assist guests with everything they need, from making dinner reservations to acquiring tickets for special events; they basically act as a personal assistant to guests during their stay at the hotel.Concierges can be found in all kinds of lodging establishments, from hotels to resorts and everything in between. They usually work for wealthy travellers to whom they provide their unique set of skills and expert advice.

Eligibilty :  F.Sc./A’Level/Intermediate Or Work Experience
Duration : Six Months

Course Content :

-Computer skills
-People skills
-Ability to multi-task
-Research and organizatonal skills
-Customer service skills
-Butler and concierge services in a hotel operation
-Understanding the role and guest expectations of butlers and concierges
-Learn how to organize yourself and deal with multiple guest queries and duties
-Communicating with guests – English for butlers and concierges
-Preparing for guests, their arrival and documenting their requirements
-How to empathize with guests and identify their needs and be discreet
-Introducing guests to hotel facilities
-Know how to prepare guest facilities prior to arrival
-Communicating and planning guest arrivals and departures with Front Office
-Collaborating with other departments on behalf of guests
-Attending to guest luggage, clothing and laundry needs
-Know how to satisfy guest special needs as organizing tickets and tours, making suggestions for sightseeing and shopping, restaurants
-Know the inventory of butler services and how to become proficient in handling them
-Understand how to handle complaints and deal with service recovery
-Best practices